Profitability, leverage, valuation, liquidity, working-capital, and capital-cost ratios.
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Customer success is the operating function responsible for helping customers achieve outcomes and renew or expand.
Customer success is the function that helps customers onboard, adopt the product, achieve outcomes, renew, and expand. In SaaS, customer success quality often shows up in retention metrics before it shows up in new sales.
Strong customer success can improve gross revenue retention, net revenue retention, and expansion revenue. Compare retention outcomes with SaaS GRR benchmarks.