Ideal Customer Profile

Ideal customer profile defines the customer segment most likely to adopt, retain, expand, and produce attractive economics.

Ideal customer profile, or ICP, defines the customer segment most likely to adopt the product, retain, expand, and produce attractive unit economics.

A clear ICP can improve CAC, gross revenue retention, and net revenue retention. Weak ICP discipline often shows up as higher churn or contraction in SaaS GRR benchmarks.